Transparency

Academy Policies

We maintain transparent guidelines regarding batch scheduling, student privacy, and fee structures to support our global learning community.

Terms of Service Summary

Usage guidelines & student code of conduct

Upon registration, students are assigned standard weekly slots. Batch slots are locked in to ensure dedicated mentor hours. Requests for permanent slot migration must be raised 7 days in advance to allow system re-allocation.

Private 1-on-1 class cancellations require a minimum of 24 hours prior notice to be eligible for a makeup session. Group classes cannot be rescheduled for individual student absences, as the mentor must proceed with the cohort.

Student portal credentials must not be shared. Practice recordings, video uploads, and homework assignments are solely for internal mentor feedback and progress grading. Sharing portal content with third parties is strictly prohibited.

Looking for the detailed legal copy or wish to sign the agreement?

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Service Helper

Need a Class Pause or Reschedule?

Follow our quick 3-step guide below to lock in schedule adjustments smoothly with our admin team.

Have specific policy questions?

If you have queries regarding exam registration terms, custom payment requests, or pausing your class schedule, reach out to our administration.

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